Sunflower Systems Enhances Customer Care Support Center
Sunflower Systems presented customer support enhancements at the most recent User Group meeting, held Thursday, February 13, 2014.
Participants were informed of updates coming to the Customer Care Support Center (CCSC). The full rollout will enable customers to access current and historical support data, product documentation and downloads, and other relevant articles in addition to the support ticket tracking that was already available through the tool. Additional resources are also available on CCSC, for both User Group Members and Sunflower customers with new information being adding daily.
In addition to learning about the planned CCSC release, customers were also given a demonstration of the Sunflower Maintenance module which enables organizations to establish preventative maintenance schedules, manually create scheduled and emergency repair work orders, and also create and track meter readings for all types of assets.
The Sunflower Systems User Group is a formally organized, not-for-profit organization whose purpose is to provide a forum for Sunflower Systems customers to network, exchange ideas and information, share business tools, and to communicate with Sunflower Systems and their partners to share the business needs and goals of members. The only requirement for membership is to maintain and administer an instance of one or more Sunflower Systems products and hold an active maintenance agreement with Sunflower Systems.
Sunflower Systems Enterprise Asset Management 